About the course
The e-Learning ITIL® 4 Specialist: Plan, Implement and Control (PIC) is a “Practice Manager” module that combines five core ITIL management practices into a single certification. It focuses on the governance and technical coordination required to transition services from planning to live operations.
What will you learn
- Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively.
- Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Plan, Implement, and Control practices in achieving strategic objectives.
- Explore processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure coherent planning, effective implementation, and robust control mechanisms.
- Focus on key roles within the Plan, Implement, and Control practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for planning, executing, and controlling IT service strategies.
- See how Information and Technology can support and enable the Plan, Implement, and Control practices to deliver improvements, providing tools and systems for effective planning, implementation, and control.
- Explore the role of partners and suppliers in the Plan, Implement, and Control practices, understanding how to collaborate effectively to enhance strategy execution and governance.
- Discover how the capability criteria support the practices’ capability development, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control.
- Discover how the capability criteria support the practices’ capability development, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control.
E-Learning
Interactive, Self-paced, Device-friendly, 12 hour content, Mobile-optimized
- Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
- Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
- Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
- Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
- Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.
- Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
- Access the official ITIL 4 glossary anytime, as it has been embedded into the course. This handy resource is a valuable tool for quick reference and to deepen your understanding of ITIL 4 terminology.
- Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
Training materials
- Peoplecert official ITIL4® Plan, Implement and Control Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL4® Plan, Implement and Control e-Learning training environment
- Peoplecert official ITIL4® Plan, Implement and Control Book (Digital Version)
- ITIL4® Plan, Implement and Control Exam Voucher to take the exam within 12 months after completing the course
Audience
Popular among professionals who have advanced to roles such as: IT Specialist: IT Specialist: Operations, IT Manager: Operations, IT Service Manager.
Requirements
You must have passed the ITIL4® Foundation exam before taking the ITIL4® Plan, Implement and Control exam.
Bookings
Do you already have an account with us? Sign In
Log in if you already have an account with us.