Events

The virtual PRINCE2® Agile Practitioner course and exam are aimed at assessing whether the candidate would be able to apply PRINCE2® Agile to the implementation and management of a non-complex project in a PRINCE2® Agile supportive organizational environment. To this end, the candidate must demonstrate the competencies required for Foundation level and show that they can adapt and apply PRINCE2® Agile to meet needs and solve problems in a given project scenario.

This ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certification scheme and is a prerequisite for all other ITIL courses. This course provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations.

  About the course The 2-day instructor lead virtual ITIL4® Specialist Create, Deliver and Support training course is one of the modules which go together [...]

During the 1-day instructor lead virtual course you will learn about the processes and activities of the Incident Management practice, and their roles within the service value chain. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course. 

During the 1-day instructor lead virtual course you will learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

During the 1-day instructor lead virtual course you will Learn how to improve user and customer experience, as well as the overall success of your service relationships. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

During the 1-day instructor lead virtual course you will learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

During the 1-day instructor lead virtual course you will receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

  About the course This e-Learning course provides a comprehensive understanding of Change Enablement, covering essential topics such as the ITIL® 4 qualification scheme, roles [...]

  About the course The e-Learning ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) is a "Practice Manager" module that consolidates five essential ITIL management practices [...]