Events

  About the course The e-Learning MSP® (Managing Successful Programmes) Practitioner course is an advanced certification for professionals managing complex transformational change. It builds upon [...]

  About the course The e-Learning PRINCE2® Foundation (7th Edition) course and exam is aimed at assessing whether the candidate would be able to act [...]

  About the course The e-Learning PRINCE2® 7 Practitioner course and exam are aimed at assessing whether the candidate would be able to apply PRINCE2® [...]

  About the course The e-Learning PRINCE2® Agile Foundation course is aimed at assessing whether the candidate would be able to act as an informed [...]

  About the course The e-Learning PRINCE2® Agile Practitioner course and exam are aimed at assessing whether the candidate would be able to apply PRINCE2® [...]

During the 1-day instructor lead virtual course you will learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

During the 1-day instructor lead virtual course you will Learn how to improve user and customer experience, as well as the overall success of your service relationships. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

During the 1-day instructor lead virtual course you will learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

During the 1-day instructor lead virtual course you will receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.