BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:526@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20261207T090000 DTEND;TZID=Europe/Bucharest:20261209T163000 DTSTAMP:20251231T123403Z URL:https://academy.polychorcapital.com/events/itil4-collaborate-assure-an d-improve-2026-01-05-2026-02-02-2026-03-02-2026-04-06-2026-05-04-2026-06-0 1-2026-07-06-2026-08-03-2026-09-07-2026-10-05-2026-11-02-2026-12-07/ SUMMARY:ITIL4® Collaborate Assure and Improve DESCRIPTION: \;\n\nAbout the course\n\nThe e-Learning ITIL® 4 Special ist: Collaborate\, Assure and Improve (CAI) is a "Practice Manager" module that consolidates five essential ITIL management practices into one cours e and exam. It focuses on the governance\, quality\, and relationship-buil ding aspects of IT service management.\n\n \;\n\nWhat will you learn\n \n Understand the key concepts of Relationship Management\, Supplier Mana gement\, Service Level Management\, Continual Improvement\, and Informatio n Security Management\, elucidating their significance in fostering collab oration\, ensuring service quality\, driving continual improvement\, and m aintaining information security.\n Introduce the practice success factors (PSF) and key metrics of the practices\, essential for evaluating the eff ectiveness and maturity of Collaborate\, Assure\, and Improve practices in achieving organisational goals and delivering value to stakeholders.\n E xplore processes including key activities and learn how to integrate the p ractices into the organisation's value stream to enhance collaboration\, a ssurance\, and improvement across service delivery processes.\n Focus on the key roles of the Collaborate\, Assure\, and Improve practices and unde rstand how to position the practices effectively within the organisation. Develop the necessary competencies for driving collaboration\, ensuring as surance\, and facilitating improvement initiatives.\n Explore how Informa tion and technology can support and enable the Collaborate\, Assure\, and Improve practices to deliver improvements\, providing tools\, technologies \, and best practices for enhancing collaboration\, assurance\, and contin ual improvement efforts.\n Focus on the role of partners and suppliers in the Collaborate\, Assure\, and Improve practices\, understanding how to c ollaborate effectively to leverage external expertise\, resources\, and ca pabilities to enhance service delivery and achieve organisational goals.\n Explore how the capability criteria support the practices' capability de velopment\, ensuring alignment with industry best practices and organisati onal requirements for effective collaboration\, assurance\, and improvemen t practices.\n Focus on the recommendations for Collaborate\, Assure\, an d Improve success and understand how they are supported by the ITIL guidin g principles\, ensuring the establishment of a culture of collaboration\, assurance\, and continual improvement to drive organisational success.\n\n  \;\n\nE-Learning\n\nInteractive\, Self-paced\, Device-friendly\, 12 h our content\, Mobile-optimized\n\n Make the best of e-learning through co ncise\, easily digestible sessions. Perfect for busy schedules\, these bit e-sized modules make learning both manageable and enjoyable.\n Dive into an interactive environment filled with multimedia elements\, quizzes and a ctivities that make your journey through the course engaging and enriching .\n Take charge of your education. This self-directed learning format let s you choose your focus areas\, empowering you to tailor your educational journey to your personal goals.\n Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learni ng experience.\n Stay on top of your learning with real-time progress tra cking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.\n Each module includes a detailed le arning checklist that takes you through the course structure and ensures y ou cover all key topics.\n Access the official ITIL 4 glossary anytime\, as it has been embedded into the course. This handy resource is a valuable tool for quick reference and to deepen your understanding of ITIL 4 termi nology.\n Delivered via the Canvas Learning Management System\, this cour se offers a user-friendly learning experience.\n\n\nTraining materials\n\n Peoplecert official ITIL4® Collaborate Assure and Improve Learner Workb ook (including Syllabus\, Quick Reference Guide and two Sample Exams)\n P eoplecert ITIL4® Collaborate Assure and Improve e-Learning training envir onment\n Peoplecert official ITIL4® Collaborate Assure and Improve Book (Digital Version)\n ITIL4® Collaborate Assure and Improve Exam Voucher t o take the exam within 12 months after completing the course\n\n\nAudience \n\nPopular among professionals who have advanced to roles such as: IT Spe cialist: Operations\, IT Manager: Operations\, IT Service Manager\, Produc t Manager.\n\n \;\n\nRequirements\n\nYou must have passed the ITIL4® Foundation exam before taking the ITIL4® Collaborate Assure and Improve e xam. ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Specialist-Collaborate-Assure-Improve1200x 1200.png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Specialist e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:STANDARD DTSTART:20261025T030000 TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET END:STANDARD END:VTIMEZONE END:VCALENDAR