BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:282@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20260504T090000 DTEND;TZID=Europe/Bucharest:20260506T163000 DTSTAMP:20251231T101348Z URL:https://academy.polychorcapital.com/events/itil4-create-deliver-and-su pport-2026-05-04/ SUMMARY:ITIL4® Create\, Deliver and Support DESCRIPTION: \;\n\nAbout the course\n\nThe e-Learning ITIL4® Specialis t Create\, Deliver and Support training course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It foc uses on the 'core' service management activities involved in the ITIL fram ework and the 'creation' of services as newly covered by ITIL 4. It also c overs service performance and quality. With ITIL 4 Foundation as a prerequ isite\, the course is aimed at IT Service Management practitioners involve d in managing the operation and end-to-end delivery of IT-enabled digital products and services. It ends with the ITIL Specialist Create\, deliver e xam\, upon successful completion of which you will receive the ITIL 4 Spec ialist Create\, Deliver and Support certificate.\n\nWhat will you learn\n\ n The evolution of professionalism in IT and service management\n\n Orga nizations\, people\, and culture\n Building effective teams\n Developing team culture\n\n\n Using information and technology to create\, deliver\ , and support services\n\n Integration and data sharing\n Reporting and advanced analytics\n Collaboration and workflow\n Robotic process automa tion\n Artificial Intelligence\n Machine learning\n Continuous integrat ion\, continuous delivery\, and continuous deployment\n The value of an e ffective information model\n Automation of service management\n\n\n Valu e streams to create\, deliver\, and support services\n\n ITIL service val ue streams\n Model value streams for creation\, delivery\, and support\n Using value streams to define a minimum viable practice\n\n\n Prioritizi ng work and managing suppliers\n\n Why do we need to prioritize work?\n Commercial and sourcing considerations\n\n\n\n \;\n\nE-Learning\n\nInt eractive\, Self-paced\, Device-friendly\, 8-10-hour content\, Mobile-optim ized\, Casew Studies\, Practical exercises\n\n Make the best of e-learnin g through concise\, easily digestible sessions. Perfect for busy schedules \, these bite-sized modules make learning both manageable and enjoyable.\n Dive into an interactive environment filled with multimedia elements\, q uizzes and activities that make your journey through the course engaging a nd enriching.\n Take charge of your education. This self-directed learnin g format lets you choose your focus areas\, empowering you to tailor your educational journey to your personal goals.\n Take advantage of closed ca ptioning and adjustable player settings. This personalised approach ensure s a comfortable and effective learning experience for everyone.\n Deepen your understanding and make sure you grasp the material as you progress wi th knowledge checks.\n Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.\n Access the official ITIL 4 glossary anytime\, as it has been e mbedded into the course. This handy resource is a valuable tool for quick reference and to deepen your understanding of ITIL 4 terminology.\n Deliv ered via the Canvas Learning Management System\, this course offers a user -friendly learning experience.\n\n\nTraining materials\n\n Peoplecert off icial ITIL4® Create\, Deliver and Support (CDS) Learner Workbook (includi ng Syllabus\, Quick Reference Guide and two Sample Exams)\n Peoplecert IT IL4 Create\, Deliver and Support e-Learning training environment\n People cert official ITIL4 Create\, Deliver and Support Book (Digital Version)\n ITIL4® Create\, Deliver and Support Exam Voucher to take the exam within 12 months after completing the course\n\n\nAudience\n\nThe ITIL4® Create \, Deliver and Support course is aimed at IT Service Management practition ers involved in managing the operation and end-to-end delivery of IT-enabl ed digital products and services.\n\n \;\n\nRequirements\n\nYou must h ave passed the ITIL4® Foundation exam before taking the ITIL® Create\, D eliver and Support exam. ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Specialist-Create-Deliver-Support-1200x120 0-1.png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Specialist e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:DAYLIGHT DTSTART:20260329T040000 TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR