BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:461@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20261207T090000 DTEND;TZID=Europe/Bucharest:20261209T163000 DTSTAMP:20251231T114743Z URL:https://academy.polychorcapital.com/events/itil4-drive-stakeholder-val ue-2026-12-07/ SUMMARY:ITIL4® Drive Stakeholder Value DESCRIPTION: \;\n\nAbout the course\n\nThe e-Learning ITIL® 4 Speciali st: Drive Stakeholder Value (DSV) course is a professional-level certifica tion that focuses on the engagement between service providers and their st akeholders. It is a core module for the ITIL 4 Managing Professional desig nation.\n\n \;\n\nWhat will you learn\n\n Identify\, assess and prior itise the needs and expectations of various stakeholders\, including custo mers\, employees\, partners and regulators.\n Gain a deeper understanding of the principles of creating and maintaining a positive customer experie nce.\n Learn how to effectively manage relationships with a variety of st akeholders\, including customers\, users\, suppliers and partners.\n Expl ore the concept of value co-creation\, where value is not just delivered t o customers but created collaboratively with them.\n Learn how to establi sh\, monitor and report on service levels to ensure that they meet stakeho lder requirements and agreements.\n Understand how to define and use KPIs and metrics to measure\, report and improve service performance\, custome r satisfaction\, and value.\n Explore techniques for mapping the customer journey to identify touchpoints\, pain points and opportunities for impro ving the customer experience.\n Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.\n Foster positive stakeholder re lationships through effective communication and collaboration.\n\n \;\ n\nE-Learning\n\nInteractive\, Self-paced\, Device-friendly\, 8-10 hour co ntent\, Mobile-optimized\, Case studies\, Practical exercises\n\n Make th e best of e-learning through concise\, easily digestible sessions. Perfect for busy schedules\, these bite-sized modules make learning both manageab le and enjoyable.\n Dive into an interactive environment filled with mult imedia elements\, quizzes and activities that make your journey through th e course engaging and enriching.\n Take charge of your learning with this self-directed format that lets you choose your focus areas and empowers y ou to tailor your educational journey to your personal goals.\n Take adva ntage of closed captioning and adjustable player settings. This personalis ed approach ensures a comfortable and effective learning experience for ev eryone.\n Stay on top of your learning with real-time progress tracking. Make the best of knowledge checks to ensure you grasp the material as you progress.\n Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.\n Access the official ITIL 4 glossary anytime\, as it's embedded into the c ourse. This handy resource is a valuable tool for quick reference that hel ps deepen your understanding of ITIL 4 terminology.\n Delivered via the C anvas Learning Management System\, this course offers a user-friendly lear ning experience.\n\n\nTraining materials\n\n Peoplecert official ITIL4® Drive Stakeholder Value Learner Workbook (including Syllabus\, Quick Refer ence Guide and two Sample Exams)\n Peoplecert ITIL4® Drive Stakeholder V alue online training environment\n Peoplecert official ITIL4® Drive Stak eholder Value Book (Digital Version)\n ITIL4® Drive Stakeholder Value Ex am Voucher to take the exam within 12 months after completing the course\n \n\nAudience\n\nPopular among professionals who have advanced to roles suc h as: DevOps Engineer\, Enterprise Architect\, IT Service Manager\, IT Ser vice Desk Analyst.\n\n \;\n\nRequirements\n\nYou must have passed the ITIL4® Foundation exam before taking the ITIL4® Drive Stakeholder Value exam. ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Specialist-Drive-Stakeholder-Value-1200x12 00-1.png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Specialist e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:STANDARD DTSTART:20261025T030000 TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET END:STANDARD END:VTIMEZONE END:VCALENDAR