BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:253@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20260202T090000 DTEND;TZID=Europe/Bucharest:20260204T163000 DTSTAMP:20260509T132622Z URL:https://academy.polychorcapital.com/events/itil4-foundation-2026-02-02 / SUMMARY:ITIL® Foundation DESCRIPTION: \;\n\nAbout the course\n\nThis ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certifi cation scheme and is a prerequisite for all other ITIL courses. This cours e provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations. \n\nDigital technology and digital transformation have\, and are\, causing a fundamental shift in how organizations create value. This shift goes be yond modernizing IT to changing how products and services are designed\, d elivered\, and continually improved. ITIL (Version 5) represents an evolut ion from traditional IT management to digital product and service manageme nt and unifies these approaches into a single lifecycle.\n\nITIL Foundatio n (Version 5) provides an overview of the ITIL framework\, including its g uiding principles\, core models\, and fundamental concepts\, and explains how these elements support a focus on value\, outcomes\, and experience.\n \nThis 3-day certification course enables learners to understand how value is co-created through the effective management of products and services\, and how organizations apply ITIL guidance to improve performance\, collab oration\, outcomes\, and experience. It also provides learners with insigh ts into how they can improve their work and the work of their organization with ITIL guidance.\n\nWho should attend\n\nITIL Foundation (Version 5) t raining is essential for individuals working in organizations committed to managing digital products\, services\, customer experience\, and end-to-e nd digital operations. This includes ITSM and IT operations professionals\ , service managers\, product managers\, CX leaders\, internal technical te ams\, digital delivery teams\, enterprise leaders and transformation teams \, and managed service providers. This course is also mandatory for indivi duals planning on certifying in advanced ITIL framework classes.\n\nPrereq uisites\n\nFamiliarity with some aspects of IT management\, product manage ment\, service management\, or experience management is recommended.\n\nCo urse objectives\n\n Key concepts of digital product and service managemen t\n How value is co-created with consumers and partners\n The ITIL produ ct and service lifecycle model\n The ITIL value system\n The ITIL value chain\n The four dimensions of Product and Service Management\n The ITIL Management Practices\n The ITIL guiding principles\n\nTraining materials \n\n Peoplecert official ITIL5® Foundation Learner Workbook (including S yllabus\, Quick Reference Guide and two Sample Exams)\n Peoplecert ITIL5 Foundation online training environment\n Peoplecert official ITIL5 Founda tion Book (Digital Version)\n ITIL5® Foundation Exam Voucher to take the exam within 12 months after completing the course\n\n \;\n\nOutline: ITIL Version 5 Foundation\n\n\nModule 1: Key Concepts of Digital Product a nd Service Management\n\n Product and service management\n Service offer ings\n Value co-creation\n Key ITIL Concepts &\; Definitions\n\n\nMod ule 2: Service Relationships\n\n Value co-creation\n Service relationshi ps\n\nModule 3: The ITIL Value System (ITIL VS)\n\n Components of the ITI L Value System\n Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.\n\nModule 4: Governance\n\n Define governance and its role in directing and controllin g an organization\n Explain the enabling nature and the activities of gov ernance\n\nModule 5: The ITIL Guiding Principles\n\n Value co-creation: E xplain how feedback contributes to value co-creation\n Explain the ITIL G uiding Principles\n Explain how the ITIL Guiding Principles should be app lied in different contexts\n Describe how the ITIL Guiding Principles int eract to support effective decision-making and continual improvement.\n\nM odule 6: Value Chain and ITIL Management Practices\n\n Introduction to IT IL Product and Service Lifecycle\n Purpose and Scope of ITIL Product and Service Lifecycle activities\n Value chain\n Management practices\n\nMod ule 7: Value Streams: Mapping and Management\n\n Key concepts of value st ream mapping and management\n Application of value streams\n Purpose of value stream mapping and management\n Understand the relationship between digital value stream mapping and value stream management.\n\nModule 8: Co ntinual improvement\n\n The ITIL Continual Improvement Model\n Understan d the steps of the ITIL Continual Improvement Model\n Describe continual improvement within the ITIL Value System and its role in the organization\ n\nModule 9: The Four Dimensions of Product and Service Management\n\n In troduction to the ITIL Four Dimensions of Product and Service Management\n Internal factors and External factors\n Introduction to AI\n ITIL AI G overnance\n\nModule 10: ITIL and other frameworks integration\n\n ITIL an d DevOps\n ITIL and PRINCE2\n\n \;\n\n \; ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2026/02/ITIL-Foundation-Version-5-vertical%403x.png?fit=1 311%2C287&ssl=1 CATEGORIES:ITIL5 Foundation e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:STANDARD DTSTART:20251026T030000 TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET END:STANDARD END:VTIMEZONE END:VCALENDAR