BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:157@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20261207T090000 DTEND;TZID=Europe/Bucharest:20261209T163000 DTSTAMP:20251231T101455Z URL:https://academy.polychorcapital.com/events/itil4-incident-management-2 026-12-07/ SUMMARY:ITIL4® Incident Management DESCRIPTION: \;\n\nAbout the course\n\nThis e-Learning course provides a comprehensive understanding of Incident Management\, covering essential topics such as the ITIL® 4 qualification scheme\, roles and responsibilit ies\, and key metrics for success. Participants will learn to implement ef fective value streams and processes\, improve their organization's capabil ities through self-assessment techniques\, and leverage automation for opt imized information exchange. By the end of the course\, you'll be equipped with practical strategies for incident management excellence\, ready to d rive success in your IT organization. Enroll today to elevate your service delivery!\n\nWhat will you learn\n\n \nUnderstand the purpose and key co ncepts of Incident Management\, including its role in restoring normal ser vice operations swiftly following disruptions.\n \nLearn about practice s uccess factors (PSF) and key practice metrics\, crucial for evaluating Inc ident Management effectiveness and ensuring timely resolution of incidents .\n \nExplore Incident Management processes\, including key activities\, and discover how to seamlessly integrate them into your organisation's val ue stream to minimise service downtime.\n Focus on key roles within Incid ent Management\, and understand how to position the practice effectively w ithin your organisation. Develop competencies necessary for efficient inci dent resolution.\n Discover how Information and Technology can support an d enhance Incident Management processes\, enabling quicker incident detect ion\, diagnosis\, and resolution for improved service delivery.\n Explore the role of partners and suppliers in Incident Management\, and learn how to collaborate effectively to leverage external expertise and resources d uring incident response.\n Gain insights into how the ITIL capability mod el supports the development of Incident Management capabilities\, ensuring alignment with industry best practices and organisational needs.\n Learn strategies for succeeding with Incident Management\, understanding how it is underpinned by the ITIL guiding principles to ensure efficient inciden t resolution and service restoration.\n\n \;\n\nE-Learning\n\nInteract ive\, Self-paced\, Device-friendly\, 2-3-hour content\, Mobile-optimized\, Practical exercises\n\n Experience e-learning through concise\, easily d igestible sessions. Perfect for busy schedules\, these bite-sized modules make learning both manageable and enjoyable.\n Dive into an interactive e nvironment filled with multimedia elements\, quizzes and activities that m ake your journey through the course thoroughly engaging and enriching.\n Take charge of your education. This self-directed learning format lets you choose your focus areas\, enabling you to tailor your educational journey to your personal goals.\n Take advantage of closed captioning and adjust able player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.\n Stay on top of your learni ng with real-time progress tracking. Knowledge checks reinforce your under standing\, ensuring a solid grasp of the material as you progress.\n Each module includes a detailed learning checklist\, guiding you through the c ourse structure and ensuring you cover all key topics.\n Delivered via th e Canvas Learning Management System\, this course offers a user-friendly l earning experience.\n Access the Official ITIL 4 glossary anytime\, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.\n \n \;\n\nTraining materials\n\n Peoplecert official ITIL4® Incident Management Learner Workbook (including Syllabus\, Quick Reference Guide an d two Sample Exams)\n Peoplecert ITIL4 Incident Management e-Learning tra ining environment\n Peoplecert official ITIL4 Incident Management Book (D igital Version)\n ITIL4® Incident Management Exam Voucher to take the ex am within 12 months after completing the course\n\n\nAudience\nSuitable fo r all IT professionals. Popular among professionals who have advanced to r oles such as: System Administrator\, Database Administrator\, IT Service D esk Analyst\, DevOps Engineer\, Network Engineer\, IT Service Manager.\n\n Requirements\n\nYou must have passed the ITIL4® Foundation exam before ta king the ITIL® Incident Management exam. ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Practitioner-Incident-Management-1200x1200 -1.png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Practitioner e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:STANDARD DTSTART:20261025T030000 TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET END:STANDARD END:VTIMEZONE END:VCALENDAR