BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:513@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20261207T090000 DTEND;TZID=Europe/Bucharest:20261209T163000 DTSTAMP:20251231T140323Z URL:https://academy.polychorcapital.com/events/itil4-monitor-support-and-f ulfil-2026-12-07/ SUMMARY:ITIL4® Monitor\, Support and Fulfil DESCRIPTION: \;\n\nAbout the course\n\nThe e-Learning ITIL® 4 Speciali st: Monitor\, Support and Fulfil (MSF) is a "Practice Manager" module that focuses on five key ITIL management practices. It is designed for profess ionals looking to streamline day-to-day IT operations and service desk act ivities.\n\n \;\n\nWhat will you learn\n\n Understand the purpose and key concepts of the Monitor\, Support\, and Fulfil practices\, elucidatin g their importance in maintaining\, supporting\, and delivering IT service s effectively.\n Learn about practice success factors (PSF) and key pract ice metrics\, essential for evaluating the effectiveness and maturity of t he Monitor\, Support\, and Fulfil practices in achieving service excellenc e.\n Explore processes\, including key activities\, and learn how to inte grate them into your organisation's value stream to ensure seamless monito ring\, robust support\, and efficient fulfilment of IT services.\n Focus on key roles within the Monitor\, Support\, and Fulfil practices\, and und erstand how to position the practices effectively within your organisation . Develop the necessary competencies for monitoring services\, providing s upport\, and fulfilling service requests.\n See how Information and Techn ology can support and enable the Monitor\, Support\, and Fulfil practices to deliver improvements\, providing tools and systems for effective monito ring\, support\, and fulfilment operations.\n Explore the role of partner s and suppliers in the Monitor\, Support\, and Fulfil practices\, understa nding how to collaborate effectively to enhance service monitoring\, suppo rt\, and fulfilment processes.\n Discover how the capability criteria sup port the practices' capability development\, ensuring alignment with indus try best practices and organisational requirements for effective monitorin g\, support\, and fulfilment.\n Learn strategies for succeeding with the Monitor\, Support\, and Fulfil practices and understand how they are suppo rted by the ITIL guiding principles\, ensuring the establishment of effici ent and effective IT service management practices to achieve business goal s.\n\n \;\n\nE-Learning\n\nInteractive\, Self-paced\, Device-friendly\ , 12 hour content\, Mobile-optimized\, Practical exercises\n\n Make the b est of e-learning through concise\, easily digestible sessions. Perfect fo r busy schedules\, these bite-sized modules make learning both manageable and enjoyable.\n Dive into an interactive environment filled with multime dia elements\, quizzes and activities that make your journey through the c ourse engaging and enriching.\n Take charge of your education. This self- directed learning format lets you choose your focus areas\, empowering you to tailor your educational journey to your personal goals.\n Take advant age of closed captioning and adjustable player settings to pace yourself a nd enjoy an effective learning experience.\n Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your under standing and ensure that you grasp the material as you progress.\n Each m odule includes a detailed learning checklist that takes you through the co urse structure and ensures you cover all key topics.\n Access the officia l ITIL 4 glossary anytime\, as it has been embedded into the course. This handy resource is a valuable tool for quick reference and to deepen your u nderstanding of ITIL 4 terminology.\n Delivered via the Canvas Learning M anagement System\, this course offers a user-friendly learning experience. \n\n\nTraining materials\n\n Peoplecert officialITIL4® Monitor\, Support and Fulfil Learner Workbook (including Syllabus\, Quick Reference Guide a nd two Sample Exams)\n Peoplecert ITIL4® Monitor\, Support and Fulfil e- Learning training environment\n Peoplecert official ITIL4® Monitor\, Sup port and Fulfil Book (Digital Version)\n ITIL4® ITIL4® Monitor\, Suppor t and Fulfil Exam Voucher to take the exam within 12 months after completi ng the course\n\n\nAudience\n\nPopular among professionals who have advanc ed to roles such as: IT Specialist: Operations\, IT Manager: Operations\, IT Service Manager.\n\n \;\n\nRequirements\n\nYou must have passed the ITIL4® Foundation exam before taking the ITIL4® Monitor\, Support and F ulfil exam. ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Specialist-Monitor-Support-Fulfil1200x1200 .png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Specialist e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:STANDARD DTSTART:20261025T030000 TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET END:STANDARD END:VTIMEZONE END:VCALENDAR