BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:172@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20261207T090000 DTEND;TZID=Europe/Bucharest:20261209T163000 DTSTAMP:20251231T135819Z URL:https://academy.polychorcapital.com/events/itil4-problem-management-2- 2026-12-07/ SUMMARY:ITIL4® Problem Management DESCRIPTION: \;\n\nAbout the course\n\nThis e-Learning course provides a comprehensive understanding of Problem Management\, covering essential t opics such as the ITIL® 4 qualification scheme\, roles and responsibiliti es\, and key metrics for success. Participants will learn to implement eff ective value streams and processes\, improve their organization's capabili ties through self-assessment techniques\, and leverage automation for opti mized information exchange. By the end of the course\, you'll be equipped with practical strategies for problem management excellence\, ready to dri ve success in your IT organization. Enroll today to elevate your service d elivery!\n\nWhat will you learn\n\n Understand the purpose and key concep ts of Problem Management\, including its role in identifying and managing the root causes of incidents to prevent recurrence.\n Understand the purp ose and key concepts of Problem Management\, including its role in identif ying and managing the root causes of incidents to prevent recurrence.\n E xplore Problem Management processes\, including key activities\, and disco ver how to integrate them into your organisation's value stream to enhance service stability and performance.\n Focus on key roles within Problem M anagement\, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for proactive probl em resolution.\n See how Information and Technology can support and enabl e Problem Management\, providing tools and data for efficient problem iden tification\, analysis\, and resolution.\n Explore the role of partners an d suppliers in Problem Management\, and learn how to collaborate effective ly to enhance problem-solving capabilities and resource availability.\n D iscover how the ITIL capability model supports the development of Problem Management capabilities\, ensuring alignment with industry best practices and organisational goals.\n Learn strategies for succeeding with Problem Management\, and understand how it is supported by the ITIL guiding princi ples to achieve effective problem resolution and service improvement.\n\n& nbsp\;\n\nE-Learning\n\nInteractive\, Self-paced\, Device-friendly\, 2-3-h our content\, Mobile-optimized\, Practical exercises\n\n Experience e-lea rning through concise\, easily digestible sessions. Perfect for busy sched ules\, these bite-sized modules make learning both manageable and enjoyabl e.\n Dive into an interactive environment filled with multimedia elements \, quizzes and activities that make your journey through the course thorou ghly engaging and enriching.\n Take charge of your education. This self-d irected learning format lets you choose your focus areas\, enabling you to tailor your educational journey to your personal goals.\n Take advantage of closed captioning and adjustable player settings. This personalised ap proach ensures a comfortable and effective learning experience for everyon e.\n Stay on top of your learning with real-time progress tracking. Knowl edge checks reinforce your understanding\, ensuring a solid grasp of the m aterial as you progress.\n Each module includes a detailed learning check list\, guiding you through the course structure and ensuring you cover all key topics.\n Delivered via the Canvas Learning Management System\, this course offers a user-friendly learning experience.\n Access the Official ITIL 4 glossary anytime\, as it has been included into the course. This h andy resource is a valuable tool for quick reference and to deepen your kn owledge of ITIL 4 terminology.\n\n\nTraining materials\n\n Peoplecert off icial ITIL4® Problem Management Learner Workbook (including Syllabus\, Qu ick Reference Guide and two Sample Exams)\n Peoplecert ITIL4 Problem Mana gement e-Learning training environment\n Peoplecert official ITIL4 Proble m Management Book (Digital Version)\n ITIL4® Problem Management Exam Vou cher to take the exam within 12 months after completing the course\n\n\nAu dience\n\nSuitable for all IT professionals. Popular among professionals w ho have advanced to roles such as: IT Specialist: Operations\, IT Manager: Operations\, IT Service Manager\, Data Analyst\, Data Scientist\, Network Engineer\, Network Administrator\, Solutions Architect.\n\nRequirements\n \nYou must have passed the ITIL4® Foundation exam before taking the ITIL ® Problem Management exam. ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Practitioner-Problem-Management-1200x1200- 1.png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Practitioner e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:STANDARD DTSTART:20261025T030000 TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET END:STANDARD END:VTIMEZONE END:VCALENDAR