BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:301@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20260803T090000 DTEND;TZID=Europe/Bucharest:20260805T163000 DTSTAMP:20251231T101534Z URL:https://academy.polychorcapital.com/events/itil4-relationship-manageme nt-2026-08-03/ SUMMARY:ITIL4® Relationship Management DESCRIPTION: \;\n\nAbout the course\n\nThis e-Learning course provides a comprehensive understanding of Relationship Management\, covering essent ial topics such as the ITIL® 4 qualification scheme\, roles and responsib ilities\, and key metrics for success. Participants will learn to implemen t effective value streams and processes\, improve their organization's cap abilities through self-assessment techniques\, and leverage automation for optimized information exchange. By the end of the course\, you'll be equi pped with practical strategies for Relationship Management excellence\, re ady to drive success in your IT organization. Enroll today to elevate your service delivery!\n\nWhat will you learn\n\n Understand the purpose and key concepts of the Relationship Management Practice\, elucidating its sig nificance in fostering effective communication and collaboration between t he service provider and stakeholders.\n Introduce the practice success fa ctors (PSF) and key metrics of the practice\, crucial for evaluating the e ffectiveness and efficiency of Relationship Management in nurturing positi ve relationships and achieving organisational goals.\n Explore Relationsh ip Management processes\, including key activities\, and learn how to inte grate the practice into the organisation's value stream to enhance stakeho lder satisfaction and drive business value.\n Focus on the key roles of t he Relationship Management practice and understand how to position the pra ctice effectively within the organisation. Develop the necessary competenc ies for building and managing relationships effectively.\n Explore how In formation and Technology can support and enable the Relationship Managemen t practice\, providing tools and systems for effective communication\, col laboration\, and stakeholder engagement.\n Focus on the role of partners and suppliers in the Relationship Management practice\, understanding how to cultivate and maintain productive partnerships to enhance service deliv ery and business outcomes.\n Explore how the capability criteria support the practice's capability development\, ensuring alignment with industry b est practices and organisational requirements for relationship management. \n Focus on recommendations for Relationship Management practice success and understand how they are supported by the ITIL guiding principles\, ens uring the establishment of strong relationships and the achievement of bus iness objectives.\n\n \;\n\nE-Learning\n\nInteractive\, Self-paced\, D evice-friendly\, 2-3-hour content\, Mobile-optimized\, Practical exercises \n\n Experience e-learning through concise\, easily digestible sessions. Perfect for busy schedules\, these bite-sized modules make learning both m anageable and enjoyable.\n Dive into an interactive environment filled wi th multimedia elements\, quizzes and activities that make your journey thr ough the course thoroughly engaging and enriching.\n Take charge of your education. This self-directed learning format lets you choose your focus a reas\, enabling you to tailor your educational journey to your personal go als.\n Take advantage of closed captioning and adjustable player settings . This personalised approach ensures a comfortable and effective learning experience for everyone.\n Stay on top of your learning with real-time pr ogress tracking. Knowledge checks reinforce your understanding\, ensuring a solid grasp of the material as you progress.\n Each module includes a d etailed learning checklist\, guiding you through the course structure and ensuring you cover all key topics.\n Delivered via the Canvas Learning Ma nagement System\, this course offers a user-friendly learning experience.\ n Access the Official ITIL 4 glossary anytime\, as it has been included i nto the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.\n\n\nTraining materia ls\n\n Peoplecert official ITIL4® Relationship Management Learner Workbo ok (including Syllabus\, Quick Reference Guide and two Sample Exams)\n Pe oplecert ITIL4 Relationship Management e-Learning training environment\n Peoplecert official ITIL4 Relationship Management Book (Digital Version)\n ITIL4® Relationship Management Exam Voucher to take the exam within 12 months after completing the course\n\n\nAudience\n\nSuitable for all IT pr ofessionals. Popular among professionals who have advanced to roles such a s: Service Integration Manager\, IT Service Manager\, IT Operations Leader \, Product Manager\, Enterprise Architect\, IT Service Desk Analyst\n\nReq uirements\n\nYou must have passed the ITIL4® Foundation exam before takin g the ITIL® Relationship Management exam.\n\n \; ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Practitioner-Relationship-Management-1200x 1200-1.png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Practitioner e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:DAYLIGHT DTSTART:20260329T040000 TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR