BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:366@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20260803T090000 DTEND;TZID=Europe/Bucharest:20260805T163000 DTSTAMP:20251231T102157Z URL:https://academy.polychorcapital.com/events/itil4-service-configuration -management-2026-08-03/ SUMMARY:ITIL4® Service Configuration Management DESCRIPTION: \;\n\nAbout the course\n\nThis e-Learning course provides a comprehensive understanding of Service Configuration Management\, coveri ng essential topics such as the ITIL® 4 qualification scheme\, roles and responsibilities\, and key metrics for success. Participants will learn to implement effective value streams and processes\, improve their organizat ion's capabilities through self-assessment techniques\, and leverage autom ation for optimized information exchange. By the end of the course\, you'l l be equipped with practical strategies for Service Configuration Manageme nt excellence\, ready to drive success in your IT organization. Enroll tod ay to elevate your service delivery!\n\nWhat will you learn\n\n Understan d the purpose and key concepts of Service Configuration Management\, inclu ding its role in maintaining accurate and reliable information about confi guration items (CIs) within the IT infrastructure.\n Learn about practice success factors (PSF) and key practice metrics\, essential for evaluating the effectiveness and efficiency of Service Configuration Management in m anaging configuration data.\n Explore Service Configuration Management pr ocesses\, including key activities\, and discover how to integrate them in to your organisation's value stream to ensure consistent and controlled ch anges to configuration items.\n Focus on key roles within Service Configu ration Management\, and understand how to position the practice effectivel y within your organisation. Develop the necessary competencies for managin g configuration items and relationships.\n See how information and techno logy can support and enable Service Configuration Management\, providing t ools and systems for maintaining and accessing accurate configuration data for effective decision-making.\n Explore the role of partners and suppli ers in Service Configuration Management\, and learn how to collaborate eff ectively to ensure the accuracy and integrity of configuration data across the IT environment.\n Discover how the ITIL capability model supports th e development of Service Configuration Management capabilities\, ensuring alignment with industry best practices and organisational requirements.\n Learn strategies for succeeding with Service Configuration Management\, a nd understand how it is supported by the ITIL guiding principles to achiev e accurate configuration management and support service delivery.\n\n  \;\n\nE-Learning\n\nInteractive\, Self-paced\, Device-friendly\, 2-3-hour content\, Mobile-optimized\, Practical exercises\n\n Experience e-learnin g through concise\, easily digestible sessions. Perfect for busy schedules \, these bite-sized modules make learning both manageable and enjoyable.\n Dive into an interactive environment filled with multimedia elements\, q uizzes and activities that make your journey through the course thoroughly engaging and enriching.\n Take charge of your education. This self-direc ted learning format lets you choose your focus areas\, enabling you to tai lor your educational journey to your personal goals.\n Take advantage of closed captioning and adjustable player settings. This personalised approa ch ensures a comfortable and effective learning experience for everyone.\n Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding\, ensuring a solid grasp of the mater ial as you progress.\n Each module includes a detailed learning checklist \, guiding you through the course structure and ensuring you cover all key topics.\n Delivered via the Canvas Learning Management System\, this cou rse offers a user-friendly learning experience.\n Access the Official ITI L 4 glossary anytime\, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowle dge of ITIL 4 terminology.\n\n\nTraining materials\n\n Peoplecert officia l ITIL4 Service Configuration Management Learner Workbook (including Syll abus\, Quick Reference Guide and two Sample Exams)\n Peoplecert ITIL4 Ser vice Configuration Management e-Learning training environment\n Peoplecer t official ITIL4 Service Configuration Management Book (Digital Version)\n ITIL4 Service Configuration Management Exam Voucher to take the exam wit hin 12 months after completing the course\n\n\nAudience\n\nSuitable for al l IT professionals. Popular among professionals who have advanced to roles such as: IT Specialist: Changes\, IT Specialist: Operations\, IT Manager: Operations\, IT Service Manager\, System Administrator.\n\nRequirements\n \nYou must have passed the ITIL4® Foundation exam before taking the ITIL4 Service Configuration Management exam.\n\n \; ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Practitioner-Service-Configuration-_Manage ment-1200x1200-1.png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Practitioner e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:DAYLIGHT DTSTART:20260329T040000 TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR