BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:195@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20260907T090000 DTEND;TZID=Europe/Bucharest:20260909T163000 DTSTAMP:20251231T101900Z URL:https://academy.polychorcapital.com/events/itil4-service-desk-2026-09- 07/ SUMMARY:ITIL4® Service Desk DESCRIPTION: \;\n\nAbout the course\n\nThis e-Learning course provides a comprehensive understanding of Service Desk\, covering essential topics such as the ITIL® 4 qualification scheme\, roles and responsibilities\, a nd key metrics for success. Participants will learn to implement effective value streams and processes\, improve their organization's capabilities t hrough self-assessment techniques\, and leverage automation for optimized information exchange. By the end of the course\, you'll be equipped with p ractical strategies for Service Desk excellence\, ready to drive success i n your IT organization. Enroll today to elevate your service delivery!\n\n What will you learn\n\n Understand the purpose and key concepts of the Se rvice Desk practice\, including how it serves as the central point of cont act between the service provider and the users\, facilitating effective co mmunication.\n Learn about practice success factors (PSF) and key practic e metrics\, which are essential for measuring the effectiveness of the Ser vice Desk and ensuring it meets organisational and user needs.\n Explore Service Desk processes\, including key activities\, and learn how to effec tively integrate these processes into your organisation's value stream to enhance service delivery and user satisfaction.\n Focus on key roles with in the Service Desk practice\, and see how to position the practice within your organisation. Understand the competencies required for these roles t o ensure effective service management.\n See how information and technolo gy can support and enable the Service Desk practice to deliver continuous improvements\, streamline operations\, and enhance the user experience thr ough efficient service delivery.\n Explore the role of partners and suppl iers in the Service Desk practice\, understanding how to collaborate effec tively with external entities to enhance service delivery and meet busines s objectives.\n Discover how the capability criteria support the practice 's capability development. Learn how to apply these criteria to develop a robust and efficient Service Desk that aligns with ITIL standards.\n Lear n how to succeed with the Service Desk practice\, understanding how it is supported by the ITIL guiding principles\, which help ensure best practice s are followed to achieve high-quality service management.\n\n \;\n\nE -Learning\n\nInteractive\, Self-paced\, Device-friendly\, 2-3-hour content \, Mobile-optimized\, Practical exercises\n\n Experience e-learning throu gh concise\, easily digestible sessions. Perfect for busy schedules\, thes e bite-sized modules make learning both manageable and enjoyable.\n Dive into an interactive environment filled with multimedia elements\, quizzes and activities that make your journey through the course thoroughly engagi ng and enriching.\n Take charge of your education. This self-directed lea rning format lets you choose your focus areas\, enabling you to tailor you r educational journey to your personal goals.\n Take advantage of closed captioning and adjustable player settings. This personalised approach ensu res a comfortable and effective learning experience for everyone.\n Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding\, ensuring a solid grasp of the material as you progress.\n Each module includes a detailed learning checklist\, guid ing you through the course structure and ensuring you cover all key topics .\n Delivered via the Canvas Learning Management System\, this course off ers a user-friendly learning experience.\n Access the Official ITIL 4 glo ssary anytime\, as it has been included into the course. This handy resour ce is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.\n\n\nTraining materials\n\n Peoplecert official ITIL4 ® Service Desk Learner Workbook (including Syllabus\, Quick Reference Gui de and two Sample Exams)\n Peoplecert ITIL4 Service Desk e-Learning train ing environment\n Peoplecert official ITIL4 Service Desk Book (Digital Ve rsion)\n ITIL4® Service Desk Exam Voucher to take the exam within 12 mon ths after completing the course\n\n\nAudience\n\nSuitable for all IT profe ssionals. Popular among professionals who have advanced to roles such as: IT Specialist: Operations\, IT Manager: Operations\, IT Service Manager.\n \nRequirements\n\nYou must have passed the ITIL4® Foundation exam before taking the ITIL® Service Desk exam.\n\n \; ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Practitioner-Service-Desk-1200x1200-1.png? fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Practitioner e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:DAYLIGHT DTSTART:20260329T040000 TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR