BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:339@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20260706T090000 DTEND;TZID=Europe/Bucharest:20260708T163000 DTSTAMP:20251231T140029Z URL:https://academy.polychorcapital.com/events/itil4-service-level-managem ent-2026-07-06/ SUMMARY:ITIL4® Service Level Management DESCRIPTION: \;\n\nAbout the course\n\nThis e-Learning course provides a comprehensive understanding of Service Level Management\, covering essen tial topics such as the ITIL® 4 qualification scheme\, roles and responsi bilities\, and key metrics for success. Participants will learn to impleme nt effective value streams and processes\, improve their organization's ca pabilities through self-assessment techniques\, and leverage automation fo r optimized information exchange. By the end of the course\, you'll be equ ipped with practical strategies for Service Level Management excellence\, ready to drive success in your IT organization. Enroll today to elevate yo ur service delivery!\n\nWhat will you learn\n\n Understand the purpose an d key concepts of the Service Level Management Practice\, elucidating its significance in defining\, negotiating\, and managing service levels to me et customer expectations.\n Learn about practice success factors (PSF) an d key practice metrics\, crucial for evaluating the effectiveness and effi ciency of Service Level Management in delivering and maintaining agreed-up on service levels.\n Explore Service Level Management processes\, includi ng key activities\, and learn how to integrate the practice into the organ isation's value stream to ensure alignment between service levels and busi ness objectives.\n Focus on the key roles of the Service Level Management practice and understand how to position the practice effectively within t he organisation. Develop the necessary competencies for defining\, monitor ing\, and improving service levels.\n Explore how Information and Technol ogy can support and enable the Service Level Management practice to delive r improvements\, providing tools and systems for monitoring\, reporting\, and analysing service levels and performance.\n Focus on the role of part ners and suppliers in the Service Level Management practice\, understandin g how to collaborate effectively to ensure the delivery of agreed-upon ser vice levels and meet customer expectations.\n Discover how the capability criteria support the practice's capability development\, ensuring alignme nt with industry best practices and organisational requirements for effect ive service level management.\n Learn strategies for succeeding with Serv ice Level Management and understand how it is supported by the ITIL guidin g principles\, ensuring the establishment and maintenance of appropriate s ervice levels to support business goals.\n\n \;\n\nE-Learning\n\nInter active\, Self-paced\, Device-friendly\, 2-3-hour content\, Mobile-optimize d\, Practical exercises\n\n Experience e-learning through concise\, easil y digestible sessions. Perfect for busy schedules\, these bite-sized modul es make learning both manageable and enjoyable.\n Dive into an interactiv e environment filled with multimedia elements\, quizzes and activities tha t make your journey through the course thoroughly engaging and enriching.\ n Take charge of your education. This self-directed learning format lets you choose your focus areas\, enabling you to tailor your educational jour ney to your personal goals.\n Take advantage of closed captioning and adj ustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.\n Stay on top of your lea rning with real-time progress tracking. Knowledge checks reinforce your un derstanding\, ensuring a solid grasp of the material as you progress.\n E ach module includes a detailed learning checklist\, guiding you through th e course structure and ensuring you cover all key topics.\n Delivered via the Canvas Learning Management System\, this course offers a user-friendl y learning experience.\n Access the Official ITIL 4 glossary anytime\, as it has been included into the course. This handy resource is a valuable t ool for quick reference and to deepen your knowledge of ITIL 4 terminology .\n\n\nTraining materials\n\n Peoplecert official ITIL4®Service Level Ma nagement Learner Workbook (including Syllabus\, Quick Reference Guide and two Sample Exams)\n Peoplecert ITIL4 Service Level Management e-Learning training environment\n Peoplecert official ITIL4 Service Level Management Book (Digital Version)\n ITIL4® Service Level Management Exam Voucher t o take the exam within 12 months after completing the course\n\n\nAudience \n\nSuitable for all IT professionals. Popular among professionals who hav e advanced to roles such as: IT Specialist: Operations\, IT Manager: Opera tions\, IT Service Manager.\n\nRequirements\n\nYou must have passed the IT IL4® Foundation exam before taking the ITIL® Service Level Management ex am. ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Practitioner-Service-Level-Management-1200 x1200-1.png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Practitioner e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:DAYLIGHT DTSTART:20260329T040000 TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR