BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:269@academy.polychorcapital.com DTSTART;TZID=Europe/Bucharest:20260504T090000 DTEND;TZID=Europe/Bucharest:20260506T163000 DTSTAMP:20251231T114656Z URL:https://academy.polychorcapital.com/events/itil4-service-request-manag ement-2026-05-04/ SUMMARY:ITIL4® Direct\, Plan and Improve DESCRIPTION: \;\n\nAbout the course\n\nThe  ITIL4® Direct\, Plan and Improve e-Learning course teaches you how to optimise workflows\, manage organisational change and align business and IT strategies\, while promoti ng collaboration and continuous improvement.\n\n \;\n\nWhat will you l earn\n\n Understand the key concepts of ITIL 4: Direct\, Plan\, and Impro ve. Learn the importance of value\, outcomes\, costs and risks.\n Learn h ow to establish effective governance structures and ensure compliance with relevant regulations\, standards and policies.\n Define\, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.\n Explore the concepts and practices of conti nuous improvement\, such as using feedback and data to help services\, pro cesses and practices evolve.\n Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.\n Use value stream mapping to identify areas for process improvement and o ptimise the flow of value within your organisation.\n Enhance communicati on and collaboration between departments and stakeholders to facilitate th e successful delivery of services.\n Accurately assess what needs to be p lanned and use key principles and methods to ensure effective delivery.\n Focus on the importance of organisational change management in the contex t of IT service management and continuous improvement.\n\n \;\n\nE-Lea rning\n\nInteractive\, Self-paced\, Device-friendly\, 8-10 hour content\, Mobile-optimized\, Case studies\, Practical exercises\n\n Make the best o f e-learning through concise\, easily digestible sessions. Perfect for bus y schedules\, these bite-sized modules make learning both manageable and e njoyable.\n Dive into an interactive environment filled with multimedia e lements\, quizzes and activities that make your journey through the course engaging and enriching.\n Take charge of your learning with this self-di rected format that lets you choose your focus areas and empowers you to ta ilor your educational journey to your personal goals.\n Take advantage of closed captioning and adjustable player settings. This personalised appro ach ensures a comfortable and effective learning experience for everyone.\ n Stay on top of your learning with real-time progress tracking. Deepen y our understanding and make sure you grasp the material as you progress wit h knowledge checks.\n Ensure you've covered all key topics with the detai led learning checklist that's included in each module.\n Access the offic ial ITIL 4 glossary anytime\, as it's embedded into the course. This handy resource is a valuable tool for quick reference that helps deepen your un derstanding of ITIL 4 terminology.\n Delivered via the Canvas Learning Ma nagement System\, this course offers a user-friendly learning experience.\ n\n\nTraining materials\n\n Peoplecert official ITIL4 Direct\, Plan and Improve Learner Workbook (including Syllabus\, Quick Reference Guide and t wo Sample Exams)\n Peoplecert ITIL4 Direct\, Plan and Improve online trai ning environment\n Peoplecert official ITIL4 Direct\, Plan and Improve Bo ok (Digital Version)\n ITIL4 Direct\, Plan and Improve Exam Voucher to ta ke the exam within 12 months after completing the course\n\n\nAudience\n\n Suitable for all IT professionals. Popular among professionals who have ad vanced to roles such as: IT manager: development\, IT manager: operations\ , IT Leader\, Transformation manager\, IT service manager.\n\n \;\n\nR equirements\n\nYou must have passed the ITIL4® Foundation exam before tak ing the ITIL4 Direct\, Plan and Improve exam. ATTACH;FMTTYPE=image/jpeg:https://i0.wp.com/academy.polychorcapital.com/wp -content/uploads/2025/12/ITIL-4-Strategist-Direct-Plan-Improve1200x1200-1. png?fit=1200%2C1200&ssl=1 CATEGORIES:ITIL4 Strategist e-Learning END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:DAYLIGHT DTSTART:20260329T040000 TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR