About the course
ITIL4® introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL4® Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL4® journey or people looking to update their existing ITIL4® knowledge.
The course will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
What will you learn
- Service management concepts
- Guiding principles
- Continuous improvement
- Service value system
- Service Value Chain
- Service Level Agreements
- Four dimensions of service management
- ITIL practices
- Key metrics and performance indicators
E-learning
- Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
- Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course thoroughly engaging and enriching.
- Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
- Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
- Make the best of the case studies included in the course that help you bridge theory and practice.
- Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
- Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
- Access the official ITIL4 glossary anytime, embedded within the course. This handy resource is a valuable tool for quick reference and helps deepen your understanding of ITIL4 terminology.
- Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
Training materials
- Peoplecert official ITIL4® Foundation Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL4 Foundation e-Learning training environment
- Peoplecert official ITIL4 Foundation Book (Digital Version)
- ITIL4® Foundation Exam Voucher to take the exam within 12 months after completing the course
Audience
The ITIL4® Foundation course is intended for those who want an introductory level of knowledge of ITIL4®. It also provides a sound understanding of the terminology used within the ITIL4 approach.
Requirements
There are no pre-requisites to take the ITIL4® Foundation exam.
Bookings
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