About the course
The e-Learning ITIL4® Specialist Create, Deliver and Support training course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It focuses on the ‘core’ service management activities involved in the ITIL framework and the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and quality. With ITIL 4 Foundation as a prerequisite, the course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services. It ends with the ITIL Specialist Create, deliver exam, upon successful completion of which you will receive the ITIL 4 Specialist Create, Deliver and Support certificate.
What will you learn
- The evolution of professionalism in IT and service management
- Organizations, people, and culture
- Building effective teams
- Developing team culture
- Using information and technology to create, deliver, and support services
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation
- Artificial Intelligence
- Machine learning
- Continuous integration, continuous delivery, and continuous deployment
- The value of an effective information model
- Automation of service management
- Value streams to create, deliver, and support services
- ITIL service value streams
- Model value streams for creation, delivery, and support
- Using value streams to define a minimum viable practice
- Prioritizing work and managing suppliers
- Why do we need to prioritize work?
- Commercial and sourcing considerations
E-Learning
Interactive, Self-paced, Device-friendly, 8-10-hour content, Mobile-optimized, Casew Studies, Practical exercises
- Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
- Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
- Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
- Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
- Deepen your understanding and make sure you grasp the material as you progress with knowledge checks.
- Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
- Access the official ITIL 4 glossary anytime, as it has been embedded into the course. This handy resource is a valuable tool for quick reference and to deepen your understanding of ITIL 4 terminology.
- Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
Training materials
- Peoplecert official ITIL4® Create, Deliver and Support (CDS) Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL4 Create, Deliver and Support e-Learning training environment
- Peoplecert official ITIL4 Create, Deliver and Support Book (Digital Version)
- ITIL4® Create, Deliver and Support Exam Voucher to take the exam within 12 months after completing the course
Audience
The ITIL4® Create, Deliver and Support course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services.
Requirements
You must have passed the ITIL4® Foundation exam before taking the ITIL® Create, Deliver and Support exam.
Bookings
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