About the course
This e-Learning course provides a comprehensive understanding of Continual Improvement, covering essential topics such as the ITIL® 4 qualification scheme, roles and responsibilities, and key metrics for success. Participants will learn to implement effective value streams and processes, improve their organization’s capabilities through self-assessment techniques, and leverage automation for optimized information exchange. By the end of the course, you’ll be equipped with practical strategies for Continual Improvement excellence, ready to drive success in your IT organization. Enroll today to elevate your service delivery!
What will you learn
- Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation.
- Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation.
- Explore Continual Improvement processes, including key activities, and learn how to integrate them into your organisation’s value stream to drive continuous enhancement and refinement of services, processes, and practices.
- Focus on key roles within Continual Improvement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for leading, facilitating, and supporting improvement initiatives.
- See how Information and Technology can support and enable Continual Improvement to deliver improvements, providing tools, systems, and data for monitoring, analysing, and prioritising improvement opportunities.
- Explore the role of partners and suppliers in Continual Improvement, understanding how to collaborate effectively to leverage external expertise, resources, and best practices to drive improvement initiatives.
- Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Continual Improvement.
- Learn strategies for succeeding with Continual Improvement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a systematic approach to improvement and innovation to achieve business goals.v
E-Learning
Interactive, Self-paced, Device-friendly, 2-3-hour content, Mobile-optimized, Practical exercises
- Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
- Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course thoroughly engaging and enriching.
- Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
- Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
- Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
- Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
- Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
- Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Training materials
- Peoplecert official ITIL4® Continual Improvement Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL4 Continual Improvement e-Learning training environment
- Peoplecert official ITIL4 Continual Improvement Book (Digital Version)
- ITIL4® Continual Improvement Exam Voucher to take the exam within 12 months after completing the course
Audience
Suitable for all IT professionals. Popular among professionals who have advanced to roles such as: IT Specialist: Operations, IT Manager: Operations, Product Manager, Data Scientist, Web Developer, System Administrator, Enterprise Architect, IT Service Manager, IT Service Desk Analyst.
Requirements
You must have passed the ITIL4® Foundation exam before taking the ITIL® Continual Improvement exam.
Bookings
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