About the course
This e-Learning course provides a comprehensive understanding of Supplier Management, covering essential topics such as the ITIL® 4 qualification scheme, roles and responsibilities, and key metrics for success. Participants will learn to implement effective value streams and processes, improve their organization’s capabilities through self-assessment techniques, and leverage automation for optimized information exchange. By the end of the course, you’ll be equipped with practical strategies for Supplier Management excellence, ready to drive success in your IT organization. Enroll today to elevate your service delivery!
What will you learn
- Understand the purpose and key concepts of the Supplier Management Practice, elucidating its importance in managing supplier relationships and ensuring value delivery from third-party services.
- Learn about practice success factors (PSF) and key metrics, essential for evaluating the effectiveness and efficiency of Supplier Management in achieving optimal supplier performance and alignment with business goals.
- Explore Supplier Management processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure seamless and effective supplier interactions.
- Focus on the key roles of the Supplier Management practice and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing supplier relationships and performance.
- Explore how Information and Technology can support and enable the Supplier Management practice to deliver improvements, providing tools and systems for efficient supplier tracking, evaluation, and collaboration.
- Focus on the role of partners and suppliers in the Supplier Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.
- Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Supplier Management.
- Learn strategies for succeeding with the Supplier Management practice and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust supplier management practices to achieve business goals and deliver value.
E-Learning
Interactive, Self-paced, Device-friendly, 2-3-hour content, Mobile-optimized, Practical exercises
- Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
- Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course thoroughly engaging and enriching.
- Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
- Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
- Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
- Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
- Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
- Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Training materials
- Peoplecert official ITIL4® Supplier Management Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL4 Supplier Management online training environment
- Peoplecert official ITIL4 Supplier Management Book (Digital Version)
- ITIL4® Supplier Management Exam Voucher to take the exam within 12 months after completing the course
Audience
Suitable for all IT professionals. Popular among professionals who have advanced to roles such as: Service Integration Manager, IT Service Manager, IT Procurement Manager, Enterprise Architect.
Requirements
You must have passed the ITIL4® Foundation exam before taking the ITIL® Supplier Management.
Bookings
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