Events

During the 1-day instructor lead virtual course you will learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

During the 1-day instructor lead virtual course you will receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

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  About the course The e-Learning ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) is a "Practice Manager" module that consolidates five essential ITIL management practices [...]

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  About the course The e-Learning ITIL4® Specialist Create, Deliver and Support training course is one of the modules which go together to make up [...]

  About the course This e-Learning course provides a comprehensive understanding of Deployment Management, covering essential topics such as the ITIL® 4 qualification scheme, roles [...]

  About the course The e-Learning ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course is a professional-level certification that focuses on the engagement between service [...]

  About the course The  ITIL4® Direct, Plan and Improve e-Learning course teaches you how to optimise workflows, manage organisational change and align business and IT [...]

  About the course The e-Learning ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course is a professional-level certification that focuses on the engagement between service [...]