ITIL® Monitoring and Event Management

About the course

During the 1-day instructor lead virtual course you will learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events. This course is part of the ITIL® Specialist: Monitoring, Support and Fulfill Course.

What skills will you acquire:

• Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
• Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.
• Learn how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.

What will you learn

• Understand the purpose and key concepts of Monitoring and Event Management, highlighting its importance in proactively managing IT services and detecting events to ensure operational stability.
• Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Monitoring and Event Management in maintaining service health and performance.
• Explore Monitoring and Event Management processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure timely detection and response to events.
• Focus on key roles within Monitoring and Event Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing monitoring systems and handling events.
• See how Information and Technology can support and enable Monitoring and Event Management to deliver improvements, providing tools and systems for effective monitoring and event management.
• Explore the role of partners and suppliers in Monitoring and Event Management, understanding how to collaborate effectively to enhance monitoring capabilities and ensure comprehensive event detection and response.
• Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Monitoring and Event Management.
• Learn strategies for succeeding with Monitoring and Event Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust monitoring practices to achieve business goals and maintain service quality.

Training materials

• Peoplecert official ITIL® Monitoring and Event Management Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
• Peoplecert ITIL® Monitoring and Event Management online training environment
• Peoplecert official ITIL® Monitoring and Event Management Book (Digital Version)
• ITIL® Monitoring and Event Management Exam Voucher to take the exam within 12 months after completing the course

Audience

The ITIL® Monitoring and Event Management course is intended for those who have passed the ITIL5® Foundation exam and want to acquire a detailed understanding of the ITIL Monitoring and Event Management Practice.

Requirements

You must have passed the ITIL5® Foundation exam or the ITIL4® Create, Deliver and Support exam.