About the course
This 2-day virtual, instructor lead course provides a comprehensive understanding of Change Enablement, covering essential topics such as the ITIL® 4 qualification scheme, roles and responsibilities, and key metrics for success. Participants will learn to implement effective value streams and processes, improve their organization’s capabilities through self-assessment techniques, and leverage automation for optimized information exchange. By the end of the course, you’ll be equipped with practical strategies for Change Enablement excellence, ready to drive success in your IT organization. Enroll today to elevate your service delivery!
What will you learn
- Understand the purpose and key concepts of Change Enablement, highlighting its importance in managing changes effectively to minimise risk and ensure business continuity.
- Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Change Enablement in achieving controlled and successful change implementation.
- Explore Change Enablement processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure seamless and coordinated change activities.
- Focus on key roles within Change Enablement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for overseeing and managing change initiatives.
- See how Information and Technology can support and enable Change to deliver improvements, providing tools and systems for effective planning, tracking, and implementation of changes.
- Explore the role of partners and suppliers in Change Enablement, understanding how to collaborate effectively to enhance change processes and ensure successful outcomes.
- Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Change Enablement.
- Learn strategies for succeeding with Change Enablement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust change management practices to achieve business goals and deliver value.
E-Learning
Interactive, Self-paced, Device-friendly, 2-3-hour content, Mobile-optimized, Practical exercises
- Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
- Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course thoroughly engaging and enriching.
- Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
- Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
- Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
- Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
- Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
- Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Training materials
- Peoplecert official ITIL4® Change Enablement Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL4 Change Enablement e-Learning training environment
- Peoplecert official ITIL4 Change Enablement Book (Digital Version)
- ITIL4® Change Enablement Exam Voucher to take the exam within 12 months after completing the course
Audience
Suitable for all IT professionals. Popular among professionals who have advanced to roles such as: IT Specialist: Operations, IT Manager: Operations, IT Service Manager, Data Analyst, Data Scientist, Network Engineer, Network Administrator, Solutions Architect.
Requirements
You must have passed the ITIL4® Foundation exam before taking the ITIL® Change Enablement exam.
Bookings
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