About the course
ITIL4® introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL4® Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL4® journey or people looking to update their existing ITIL4® knowledge.
The course will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
What will you learn
- Service management concepts
- Guiding principles
- Continuous improvement
- Service value system
- Service Value Chain
- Service Level Agreements
- Four dimensions of service management
- ITIL practices
- Key metrics and performance indicators
Training materials
- Peoplecert official ITIL4® Foundation Learner Workbook
- Peoplecert official Quick Reference Guide (QRG)
- Peoplecert official ITIL4 Foundation Book (Digital Version)
- Peoplecert official Syllabus
- Peoplecert official Sample Exams (2)
- ITIL4® Foundation Exam Voucher to take the exam within 12 months after completing the course
Audience
The ITIL4® Foundation course is intended for those who want an introductory level of knowledge of ITIL4®. It also provides a sound understanding of the terminology used within the ITIL4 approach.
Requirements
There are no pre-requisites to take the ITIL4® Foundation exam.
Bookings
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