About the course
This e-Learning course provides a comprehensive understanding of Relationship Management, covering essential topics such as the ITIL® 4 qualification scheme, roles and responsibilities, and key metrics for success. Participants will learn to implement effective value streams and processes, improve their organization’s capabilities through self-assessment techniques, and leverage automation for optimized information exchange. By the end of the course, you’ll be equipped with practical strategies for Relationship Management excellence, ready to drive success in your IT organization. Enroll today to elevate your service delivery!
What will you learn
- Understand the purpose and key concepts of the Relationship Management Practice, elucidating its significance in fostering effective communication and collaboration between the service provider and stakeholders.
- Introduce the practice success factors (PSF) and key metrics of the practice, crucial for evaluating the effectiveness and efficiency of Relationship Management in nurturing positive relationships and achieving organisational goals.
- Explore Relationship Management processes, including key activities, and learn how to integrate the practice into the organisation’s value stream to enhance stakeholder satisfaction and drive business value.
- Focus on the key roles of the Relationship Management practice and understand how to position the practice effectively within the organisation. Develop the necessary competencies for building and managing relationships effectively.
- Explore how Information and Technology can support and enable the Relationship Management practice, providing tools and systems for effective communication, collaboration, and stakeholder engagement.
- Focus on the role of partners and suppliers in the Relationship Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.
- Explore how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for relationship management.
- Focus on recommendations for Relationship Management practice success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of strong relationships and the achievement of business objectives.
E-Learning
Interactive, Self-paced, Device-friendly, 2-3-hour content, Mobile-optimized, Practical exercises
- Experience e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
- Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course thoroughly engaging and enriching.
- Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
- Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
- Stay on top of your learning with real-time progress tracking. Knowledge checks reinforce your understanding, ensuring a solid grasp of the material as you progress.
- Each module includes a detailed learning checklist, guiding you through the course structure and ensuring you cover all key topics.
- Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
- Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Training materials
- Peoplecert official ITIL4® Relationship Management Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL4 Relationship Management e-Learning training environment
- Peoplecert official ITIL4 Relationship Management Book (Digital Version)
- ITIL4® Relationship Management Exam Voucher to take the exam within 12 months after completing the course
Audience
Suitable for all IT professionals. Popular among professionals who have advanced to roles such as: Service Integration Manager, IT Service Manager, IT Operations Leader, Product Manager, Enterprise Architect, IT Service Desk Analyst
Requirements
You must have passed the ITIL4® Foundation exam before taking the ITIL® Relationship Management exam.
Bookings
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