ITIL4® Create, Deliver and Support

About the course

The 2-day instructor lead virtual ITIL4® Specialist Create, Deliver and Support training course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It focuses on the ‘core’ service management activities involved in the ITIL framework and the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and quality. With ITIL 4 Foundation as a prerequisite, the course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services. It ends with the ITIL Specialist Create, deliver exam, upon successful completion of which you will receive the ITIL 4 Specialist Create, Deliver and Support certificate.

What will you learn

• The evolution of professionalism in IT and service management
  • Organizations, people, and culture
  • Building effective teams
  • Developing team culture
• Using information and technology to create, deliver, and support services
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation
  • Artificial Intelligence
  • Machine learning
  • Continuous integration, continuous delivery, and continuous deployment
  • The value of an effective information model
  • Automation of service management
• Value streams to create, deliver, and support services
  • ITIL service value streams
  • Model value streams for creation, delivery, and support
  • Using value streams to define a minimum viable practice
• Prioritizing work and managing suppliers
  • Why do we need to prioritize work?
  • Commercial and sourcing considerations

Training materials

• Peoplecert official ITIL4® Create, Deliver and Supprt (CDS) Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
• Peoplecert ITIL4 Create, Deliver and Support online training environment
• Peoplecert official ITIL4 Create, Deliver and Support Book (Digital Version)
• ITIL4® Create, Deliver and Support Exam Voucher to take the exam within 12 months after completing the course

Audience

The ITIL4® Create, Deliver and Support course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services.

Requirements

You must have passed the ITIL4® Foundation exam before taking the ITIL® Create, Deliver and Support exam.