Description
Introduction
This E-Learning course is for anyone who is preparing to sit the ITIL®4 Foundation examination.
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
Advance your career in IT with ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
What will you learn
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
E-Learning content
Interactive Self-paced Device-friendly 9-hour content Mobile-optimized Case studies Practical exercises
What is included
Official Peoplecert training materials e-Book Exam voucher (valid for 12 months)
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