Description
Introduction
This E-Learning course is for anyone who is preparing to sit the ITIL®4 Create, Deliver and Support examination.
What will you learn
Learn to design and develop services that meet customer needs and fulfill business objectives. Skills include defining requirements, designing components and ensuring service quality.
Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
Discover the role of automation and technology in service creation, delivery and support.
See how to foster a service-oriented culture within your organisation and learn to promote collaboration between teams and departments to deliver success.
Continuous improvement is the ITIL framework’s main area of focus. Learn how to use feedback and data to improve services, processes and practices.
Align services with customer expectations to address needs promptly and efficiently and deliver exceptional customer experiences.
Apply ITIL 4’s guiding principles (“Focus on Value”, “Start Where You Are”, and “Optimise and Automate”) to boost efficiency.
E-Learning content
Interactive Self-paced Device-friendly 8-10 hour content Mobile-optimized Case studies Practical exercises
What is included
Official Peoplecert training materials e-Book Exam voucher (valid for 12 months)
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